The new release for Genesys Cloud, Engage & Talkdesk is up :)
Release notes
2.15.9
- Feature / Added better graphics and help info to help the user allow access to camera/microphone
- Feature / Now the user can join the call even without giving acess to media devices, notifying the agent that they are in
- Bug fix / In some android (v13) devices the user could not join the call if the call was opened inside the webview of Facebook Messenger
- Bug fix / Co-browse launcher did not subscribe to chat notifications
- Bug fix / The text prompt was wrong if video is disabled and only co-browse is shown in welcome screen
2.15.8
- Bug fix / Do not detect if customer got the video link when in a chat interaction
2.15.7
- Feature / Support Facebook Messenger interactions in Genesys
- Feature / Support WhatsApp interactions in Genesys
2.15.6
- Bumped co-browse version
2.15.5
- Bug fix / Genesys interaction widget was not activated if installed (settings)
2.15.4
- Feature / Removed 'sanbox' from co-browse iFrame, due to CSP policy
2.15.3
- Feature / Co-browse iFrame now uses Content Security Policy to block scripts
2.15.2
- Bug fix / Restore screen share request button state when screen share stops
- Bug fix / Show proper interaction id to customer if interaction is callback or appointment
2.15.1
- Bug fix / Fixed an issue in appointment settings / email notifications
- Bug fix / In the callback html messages the room link was not replaced
- Bug fix / The video call button would not activate in a callback interaction that was made eligible.
- Bug fix / Interaction would lose the assosiated conference if the agent jumped to another interaction in Genesys.
2.15.0
- Feature / Agent can request from the customer to share their screen or window
- Feature / Webhook support for appointments
- Feature / Option to show extra interaction data in a video call
- Feature / Find logs related to a specific log (audit trail)
- Feature / Show user information in an audit log, when available
- Feature / Option to set a different default name when bulk exporting recordings
- Feature / Show more details such as queue name in interaction callback metrics
- Feature / Option to route an appointment to a queue when scheduling as an agent
- Feature / Show Genesys integration name in settings
- Feature / Option to hide 'share link' menu
- Feature / Ability to change the default email / sms message when scheduling a callback
- Bug fix / Agent name was replaced by web messenger deployment name
- Bug fix / In some cases the interaction remained 'in progress' in the interaction metrics
- Bug fix / Tabs, separators and icons were not visible if the app background is white
- Bug fix / Participant info and AR controls overlapped in some screen sizes
- Bug fix / There was an issue when reassiging to the same agent in an appointment